In August 2008 we had a customer survey conducted, to give us an idea of what our customers think about us, and about the future of electricity in the region. The surveys were done over the telephone, and a total of 384 customers were contacted. 86% were residential customers and 14% were business customers. The customers were divided evenly between our five sub-districts. A sample of this size provides a confidence level of 95% and a margin of error no greater than ±5%. Following are some highlights of the survey: 89% of residential respondents are homeowners 30% live in a mobile or manufactured home 70% use electricity as their primary means of heating 88% have an electric water heater 33% said they felt the region has sufficient electrical resources for the next ten years. 16% said they felt we didn't, and 51% said they didn't know.

• 70% feel that energy conservation is "very important" to the region, and 26% feel it is "somewhat important."
• 91% rated our service and responsiveness to customers as "excellent" or "good."
• 77% of respondents said their satisfaction level with Central Lincoln has stayed the same in the last 5 years. 11% said their satisfaction level has increased, and 6% said their satisfaction level has decreased. The balance had no answer or had not been customers for five years.

How long have you been a customer of Central Lincoln?
What type of electrical heat do you have? (Asked only of those who use electricity as their primary means of heat.)
How would you rate your overall satisfaction with Central Lincoln?
How do you rate Central Lincoln's service, and responsiveness to customers?

We're obviously very pleased with the results of the survey. They show that we're continuing to give our customers the kind of electrical service they want.

We conducted similar surveys in 1999, 2002 and 2005. The current survey results give us the best customer satisfaction results so far. We'll do our next survey in 2011, and hope to have even better satisfaction levels.