Y  O  U  R      P  U  B  L  I  C  L  Y  -  O  W  N  E  D      E  L  E  C  T  R  I  C      U  T  I  L  I  T  Y

2005 Customer Survey        

In September 2005 we had a customer survey conducted, to give us an idea of what our customers think about us, and about the future of electricity in the region.

The surveys were done over the telephone, and a total of 441 customers were contacted. 83% were residential customers and 17% were business customers. The customers were divided evenly between our five sub-districts. A sample of this size provides a confidence level of 95% and a margin of error no greater than ±5%.

Following are some highlights of the survey:

• 84% of residential respondents are homeowners
• 25% live in a mobile or manufactured home
• 69% use electricity as their primary means of heating
• 91% have an electric water heater
• 31% said they felt the region has sufficient electrical resources for the next ten years. 16% said they felt we didn't, and 53% said they didn't know.
• 73% feel that energy conservation is "very important" to the region, and 22% feel it is "somewhat important."
• On "Green Power" alternatives, 80% favor wind power, 62% solar power, 58% hydro power, 23% nuclear power, and 9% coal. (Respondents were allowed to pick more than one alternative.)
• 78% of respondents said their satisfaction level with Central Lincoln has stayed the same in the last 5 years. 9% said their satisfaction level has increased, and 3% said their satisfaction level has decreased. The balance had no answer or had not been customers for five years.
• Although 58% said they would be willing to pay more for "Green Power," 42% of those had no idea how much they'd be willing to pay.

Here are a few more of the survey responses:

How long have you been a customer of Central Lincoln?
What type of electrical heat do you have? (Asked only of those who use electricity as their primary means of heat.)
How would you rate your overall satisfaction with Central Lincoln?
How do you rate Central Lincoln's service, and responsiveness to customers?

We're obviously very pleased with the results of the survey. They show that we're continuing to give our customers the kind of electrical service they want. (We conducted similar surveys in 1999 and 2002. The current survey results give us the best customer satisfaction results so far. We'll do our next survey in 2008, and hope to have even better satisfaction levels.)

If you have questions, comments or suggestions, please e-mail us at webmaster@cencoast.com.

This Website is the property of:
Central Lincoln People's Utility District · 2129 North Coast Highway · Newport, OR 97365-0090 · (541) 265-3211